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Jeff Hester

Poking around the intersection of KM and Social Media

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Time Management, Jawbreakers and M&Ms

Time Management, Jawbreakers and M&Ms

by Jeff Hester · Sep 29, 2016

Recently, the staff where my wife works attended two days of training on the Seven Habits of Highly Effective People. One of the exercises she was given used an analogy of rocks and sand to represent time management. Ah hah! I gave a presentation to that effect at a KM Summit back in 2006. I can fill in […]

Filed Under: Business, mind Tagged With: time management

2013 Enterprise Collaboration Survey

2013 Enterprise Collaboration Survey

by Jeff Hester · Jul 25, 2013

Collaboration. Do it well, and it can improve the quality and velocity of results. Many of us collaborate on a routine basis, and have done so for years. When I first began working, collaboration largely involved face-to-face interaction. Asking a colleague a question; getting feedback; informing decisions. Today, networks have transformed collaboration, enabling us to share […]

Filed Under: Business, Knowledge Management, Social Media Tagged With: collaboration, KM, social computing, survey

The What and Why of WordCamp

The What and Why of WordCamp

by Jeff Hester · Jun 2, 2013

Saturday I spent the day with a couple hundred web developers, designers, publishers and blogging enthusiasts at an event called WordCamp OC. This the fourth annual WordCamp Orange County, and the eleventh WordCamp I’ve participated in. What is WordCamp? I shared my plans for WordCamp with one of my hiking friends, Paul. He reasoned, “Oh, […]

Filed Under: Business, WordPress Tagged With: Attend, Designers, OC, wcoc, WordCamp, WordPress

Customer Service, Social Networks and Fixing What’s Broken

Customer Service, Social Networks and Fixing What’s Broken

by Jeff Hester · Apr 25, 2013

It’s easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service often ends up the butt of jokes. I’ve had my own ups-and-downs with my current cable company — Time Warner Cable. Most recently, this centered around a single episode of a […]

Filed Under: Business, Social Media Tagged With: change management, customer service, Episode 11, Homeland, OCM, social network, social networking, Time Warner Cable, TWC, twitter, What's

PechaKucha Night Fullerton

PechaKucha Night Fullerton

by Jeff Hester · Mar 26, 2013

Have you been to a PechaKucha Night? These lively events feature short, six-minute presentations with precisely 20 slides — each slide displayed for 20 seconds–20×20. It’s been adapted by other groups such as Ignite (who uses a 20×15 format). One of the wonderful things about these events are the energy and fun. The 20×20 cadence […]

Filed Under: Business, Personal, Social Media Tagged With: event, PechaKucha, presentation

The New Linkedin Profile: Love It or Hate It?

The New Linkedin Profile: Love It or Hate It?

by Jeff Hester · Dec 12, 2012

Back in October 2012, LinkedIn announced a redesigned profile page. They’ve been slowly rolling it out to users, and finally updated mine this week. What’s new in the new profile design? For starters, the interface has been refreshed, with sections clearly noted. And it features inline editing, meaning you can make changes right from your […]

Filed Under: Business, Social Media Tagged With: design, linkedin, UX

Election Day, the Wisdom of Crowds, and the Enterprise

Election Day, the Wisdom of Crowds, and the Enterprise

by Jeff Hester · Nov 6, 2012

In The Wisdom of Crowds, author James Surowiecki suggests that leveraging the collective can often yield better results that asking any single expert. On election day, there are plenty of examples of crowd wisdom and prediction markets to draw from. In business, we’re often focused on efficiency innovations — incremental improvements in efficiency that save time, money, or […]

Filed Under: Business, Knowledge Management

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