Twitter is increasingly a popular way to connect with experts across a variety of fields. Finding the people you know is easy enough, but how do you discover people who are actively tweeting about the topics you’re interested in? For me, I’m interested in a number of subjects, but of particular interest is the field […]
Customer Service, Social Networks and Fixing What’s Broken
It’s easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service often ends up the butt of jokes. I’ve had my own ups-and-downs with my current cable company — Time Warner Cable. Most recently, this centered around a single episode of a […]
Follow Friday: #CoWorkers
Follow Friday has been a long-standing meme on Twitter where users recommend people that their followers might also like. Today, I’m going to share some folks that I’ve met through a Facebook group known as #CoWorking. Some of these people I’ve met in person. Some I know better than others. But all of them are […]
Happy 5th Birthday, Twitter
It’s been five years since Twitter co-founder Jack Dorsey officially sent the first tweet. At the time, Twitter was a side project at Odeo (which it has grown to eclipse). I dug back into the archives and found my first blog post about Twitter, from February 15, 2007. At the time, Twitter was officially described […]
Why Face to Face Still Matters in Social Media
Last month, I shared how face-to-face meetings still matter. You might assume that the realm of social media — which by it’s very definition encourages online community and relationship building — wouldn’t really gain much through real life interaction. You’d be dead wrong. Social Media in the Real OC Here in Orange County we are […]
Social Media and Knowledge Management
Social media is often cast as being at odds with enterprise initiatives such as knowledge management. There is a sense that as people embrace and use social media tools like Twitter, Yammer, LinkedIn and Quora, the enterprise loses control over their knowledge. While this is certainly true, it’s also nothing new. There have always been and […]
The Origin of Follow Friday
Follow Friday is a popular Twitter meme that has been around since early 2009. What is Follow Friday and how did it get started? And what makes a great Follow Friday tweet? Follow Friday is a way for Twitter users to recommend other Twitter users to their followers. In essence, when you mention someone in […]