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Jeff Hester

Poking around the intersection of KM and Social Media

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Knowledge Management on Twitter: Who to Follow

Knowledge Management on Twitter: Who to Follow

by Jeff Hester · Jul 5, 2013

Twitter is increasingly a popular way to connect with experts across a variety of fields. Finding the people you know is easy enough, but how do you discover people who are actively tweeting about the topics you’re interested in? For me, I’m interested in a number of subjects, but of particular interest is the field […]

Filed Under: Knowledge Management, Social Media Tagged With: KM, knowledge management, social networking, twitter

Customer Service, Social Networks and Fixing What’s Broken

Customer Service, Social Networks and Fixing What’s Broken

by Jeff Hester · Apr 25, 2013

It’s easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service often ends up the butt of jokes. I’ve had my own ups-and-downs with my current cable company — Time Warner Cable. Most recently, this centered around a single episode of a […]

Filed Under: Business, Social Media Tagged With: change management, customer service, Episode 11, Homeland, OCM, social network, social networking, Time Warner Cable, TWC, twitter, What's

Follow Friday: #CoWorkers

Follow Friday: #CoWorkers

by Jeff Hester · Aug 26, 2011

Follow Friday has been a long-standing meme on Twitter where users recommend people that their followers might also like. Today, I’m going to share some folks that I’ve met through a Facebook group known as #CoWorking. Some of these people I’ve met in person. Some I know better than others.  But all of them are […]

Filed Under: Social Media Tagged With: coworking, Follow Friday, Social Media, social networking, twitter

Happy 5th Birthday, Twitter

Happy 5th Birthday, Twitter

by Jeff Hester · Mar 22, 2011

It’s been five years since Twitter co-founder Jack Dorsey officially sent the first tweet. At the time, Twitter was a side project at Odeo (which it has grown to eclipse). I dug back into the archives and found my first blog post about Twitter, from February 15, 2007. At the time, Twitter was officially described […]

Filed Under: Social Media Tagged With: postaday2011, Social Media, social networks, twitter

Why Face to Face Still Matters in Social Media

Why Face to Face Still Matters in Social Media

by Jeff Hester · Mar 19, 2011

Last month, I shared how face-to-face meetings still matter. You might assume that the realm of social media — which by it’s very definition encourages online community and relationship building — wouldn’t really gain much through real life interaction. You’d be dead wrong. Social Media in the Real OC Here in Orange County we are […]

Filed Under: Social Media Tagged With: Bob Watson, Bryan Elliot, Facebook, linkedin, LinkedOC, meetup, OC, orange county, postaday2011, SMMOC, Social Media, twitter

Social Media and Knowledge Management

Social Media and Knowledge Management

by Jeff Hester · Feb 22, 2011

Social media is often cast as being at odds with enterprise initiatives such as knowledge management. There is a sense that as people embrace and use social media tools like Twitter, Yammer, LinkedIn and Quora, the enterprise loses control over their knowledge. While this is certainly true, it’s also nothing new. There have always been and […]

Filed Under: Knowledge Management, Social Media Tagged With: Business, KM, knowledge management, linkedin, postaday2011, Social Media, twitter, web2.0

The Origin of Follow Friday

The Origin of Follow Friday

by Jeff Hester · Feb 19, 2011

Follow Friday is a popular Twitter meme that has been around since early 2009. What is Follow Friday and how did it get started? And what makes a great Follow Friday tweet? Follow Friday is a way for Twitter users to recommend other Twitter users to their followers. In essence, when you mention someone in […]

Filed Under: Social Media Tagged With: #ff, followfriday, meme, postaday2011, real time web, Social Media, twitter

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