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Jeff Hester

Poking around the intersection of KM and Social Media

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Customer Service, Social Networks and Fixing What’s Broken

Customer Service, Social Networks and Fixing What’s Broken

by Jeff Hester · Apr 25, 2013

It’s easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service often ends up the butt of jokes. I’ve had my own ups-and-downs with my current cable company — Time Warner Cable. Most recently, this centered around a single episode of a […]

Filed Under: Business, Social Media Tagged With: change management, customer service, Episode 11, Homeland, OCM, social network, social networking, Time Warner Cable, TWC, twitter, What's

Face-to-Face Still Matters

Face-to-Face Still Matters

by Jeff Hester · Feb 17, 2011

Earlier today we wrapped up three consecutive days of video teleconferences to train five new knowledge managers. The trainees were located in Greenville, Calgary and Houston, while the other trainers and I were primarly located in Southern California. In better economic times, our trainees would have travelled to Southern California for the week,  spending some serious […]

Filed Under: Business, Knowledge Management, relationships Tagged With: KM, knowledge management, postaday2011, social network, video teleconferencing

Seth Godin Returns to Orange County

Seth Godin Returns to Orange County

by Jeff Hester · Jan 29, 2011

Seth Godin is coming to Orange County! Godin’s twelve books — all of them bestsellers — deal with the post-industrial revolution, the way ideas spread, marketing, quitting, leadership and most of all, changing everything. His blog is considered the most popular marketing blog in the world. And he’s coming to Orange County and you can […]

Filed Under: Business, Good things Tagged With: branding, Linked OC, marketing, postaday2011, Seth Godin, Social Media, social network

Visualize Your Professional Network with InMaps

Visualize Your Professional Network with InMaps

by Jeff Hester · Jan 27, 2011

LinkedIn Labs has introduced InMaps – a visualization of your LinkedIn network. I first heard about InMaps via a Tweet from fellow #SMMOCer Mel Aclaro. LinkedIn wisely made sharing easy, and so a quick search will find plenty of fresh tweets about this as people discover the new feature. I gave InMaps a quick spin […]

Filed Under: Business, relationships, Social Media Tagged With: InMaps, linkedin, postaday2011, SMMOC, Social Media, social network, visualization

If I Were The Boss…

If I Were The Boss…

by Jeff Hester · Jan 25, 2011

Knowledge management (KM) can help transform an organization as people begin to connect, leveraging the best knowledge and expertise to improve work processes and deliverables. Last week, I discussed what KM means on a personal level. In many ways, KM thinking is a mindset. The KM mind questions the value of everything, and challenges us […]

Filed Under: Knowledge Management Tagged With: KM, knowledge management, leadership, management, postaday2011, relationships, Social Media, social network

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