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Jeff Hester

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Customer Service, Social Networks and Fixing What’s Broken

Customer Service, Social Networks and Fixing What’s Broken

by Jeff Hester · Apr 25, 2013

It’s easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service often ends up the butt of jokes. I’ve had my own ups-and-downs with my current cable company — Time Warner Cable. Most recently, this centered around a single episode of a […]

Filed Under: Business, Social Media Tagged With: change management, customer service, Episode 11, Homeland, OCM, social network, social networking, Time Warner Cable, TWC, twitter, What's

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