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Jeff Hester

Poking around the intersection of KM and Social Media

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knowledge management

Face-to-Face Still Matters

Face-to-Face Still Matters

by Jeff Hester · Feb 17, 2011

Earlier today we wrapped up three consecutive days of video teleconferences to train five new knowledge managers. The trainees were located in Greenville, Calgary and Houston, while the other trainers and I were primarly located in Southern California. In better economic times, our trainees would have travelled to Southern California for the week,  spending some serious […]

Filed Under: Business, Knowledge Management, relationships Tagged With: KM, knowledge management, postaday2011, social network, video teleconferencing

Knowledge Management is Not a Software Solution

Knowledge Management is Not a Software Solution

by Jeff Hester · Feb 16, 2011

At Fluor, one of our favorite sayings about knowledge management is that “KM is not about the tool!” We aren’t Luddites by any means. Ineffective tools can inhibit the success of KM, just as woodworker would struggle with a dull blade. Conversing with our colleagues at other companies, participating in best practice studies with APQC, […]

Filed Under: Knowledge Management Tagged With: Business, KM, knowledge management, postaday2011

APQC 2011 Knowledge Management Conference

APQC 2011 Knowledge Management Conference

by Jeff Hester · Feb 8, 2011

Knowledge Management (KM) is a phrase that confounds many. Many companies and organizations that attempt to “manage their knowledge” fail miserably. The problem, it seems, is not so much with the concept as it is the terminology. Simply put, knowledge management is a systematic approach to helping people share knowledge with each other. My friends […]

Filed Under: Knowledge Management Tagged With: APQC, conference, KM, knowledge management, postaday2011

Successful KM Storytelling

Successful KM Storytelling

by Jeff Hester · Feb 1, 2011

Before we developed written languages, storytelling allowed us to pass down our history and knowledge from one generation to the next. Even today, storytelling remains a powerful medium. A well-told story with a meaningful message is easier to remember, internalize and share. Earlier today I chatted with fellow knowledge management (KM) colleagues at KMers.org on […]

Filed Under: Knowledge Management Tagged With: KM, KMers.org, knowledge management, storytelling

If I Were The Boss…

If I Were The Boss…

by Jeff Hester · Jan 25, 2011

Knowledge management (KM) can help transform an organization as people begin to connect, leveraging the best knowledge and expertise to improve work processes and deliverables. Last week, I discussed what KM means on a personal level. In many ways, KM thinking is a mindset. The KM mind questions the value of everything, and challenges us […]

Filed Under: Knowledge Management Tagged With: KM, knowledge management, leadership, management, postaday2011, relationships, Social Media, social network

What is Personal Knowledge Management?

What is Personal Knowledge Management?

by Jeff Hester · Jan 18, 2011

Earlier today I participated in the weekly KMers.org tweet chat. This week’s discussion was hosted by Kate Bower, discussing the role of self management and self regulation in personal knowledge management (PKM). There was some dissent as to whether PKM required a certain level of obsessive compulsive disorder — OCD — or whether there it […]

Filed Under: Knowledge Management Tagged With: KM, KMers, knowledge management, PKM, postaday2011

What is Quora, and Why Should I Care?

What is Quora, and Why Should I Care?

by Jeff Hester · Jan 15, 2011

If you haven’t heard of Quora, you should. It’s been getting a lot of buzz. What is Quora? According to their website, “Quora is a continually improving collection of questions and answers created, edited, and organized by everyone who uses it. Quora was founded in April 2009 by Adam D’Angelo, who was previously CTO and […]

Filed Under: Good things, Knowledge Management, Social Media, Web 2.0 Tagged With: collaboration, forums, KM, knowledge management, postaday2011, Q&A, Quora, SMMOC, Social Media

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