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Social Media Explained (with Donuts)

Social media takes on many forms, and is ever-evolving. This infographic explains the common perceptions behind some of the popular social media applications, illustrated with a use case that we can all relate to: donuts.

Social media explained with donuts

[jpshare]

You can quibble over the inclusion or exclusion of particular social media applications, but the intent remains much the same.

What exactly does this tasty infographic imply? Each social media application serves a unique purpose.

Twitter allows people to share brief updates and popularized the concept of #hashtags that has spread to Instagram and is now spreading to Facebook and Flickr. Of course, the real value for me is to connect with people around a subject (usually based on a hashtag), collecting and sharing ideas. Personally, this has been extremely useful to me in keeping up with the latest on #KM (knowledge management) and #hiking (my weekend passion).

#Hashtag Trivia: Chris Messina was the first to suggest the use of the hashtag in Twitter, back on August 23, 2007.

Facebook makes it really easy for people to share what they like, and in the process, collects valuable demographic information about you that they can sell to marketers. Mark Zuckerberg has promoted the concept of frictionless sharing, making it even easier for them to know what makes you tick. The benefits to you? The social graph search. This also benefits marketers. With over one billion users, is Facebook too big to fail?

Location-awareness application Foursquare gives you the opportunity to check-in at restaurants, stores, and businesses. The initial idea was that your friends in the area might see that you’re at a certain bar, and that would prompt them to join you. That never really took off (at least for me… my friends are apparently privacy-shy Luddites) but it has evolved in to a useful app for finding tips, recommending places near you, and even occasionally offering discounts and special offers for checking in. Facebook and Google have both been trying to get in on location-awareness for local marketing, but no clear winner has emerged.

Instagram isn’t the only smartphone photo-sharing application out there, but it’s one of the most popular. Instagram’s major innovation wasn’t the groovy, retro-photo filters that people either love or hate, but that it launched as a mobile-only social network. When they launched, you could only view or interact via your mobile phone. That’s since changed, but they recognized that a significant shift had occurred — we use mobile devices to connect to the Internet more than traditional computers.

YouTube has given everyone a chance to become a video star, and established itself as a black hole that bends time like nothing else. I’ve only dabbled with YouTube publishing, but some people have embraced the social network capabilities, using them to connect with others in new ways. And almost everyone I know ends up viewing a few videos on YouTube at some point during their week. For higher quality content (but lower views) check out Vimeo.

While most of the social media tools listed are primarily for personal use (and yes, I know there are businesses using all of them), LinkedIn is squarely focused on professional networking. Connecting with colleagues and clients takes precedence over grumpy cat photos and selfies. Although some people find LinkedIn boring, the focus on business is what sets it apart.

Pinterest approached the idea of sharing content from a fresh angle, letting people “pin” their favorite things to a board. With a focus on great images, it really took off, especially with women. Dozens of copycats have tried to replicate their success, but none have come close.

Many people haven’t heard of Last.fm, but this venerable social network has been capturing music listening habits for many years. Last.fm lets you autoscrobble the songs you play and–over time–knows what artists, genres and songs you like the most. Based on that, it can recommend new artists that it thinks you’ll enjoy, and can connect you with other people who share your taste in music. I’ve setup Last.fm to scrobble my plays on iTunes and Spotify, and occasionally listen to the Last.fm app on my Xbox, streaming music through my home theater system.

The punchline in the infographic is Google+. Of course, many, many more people use Google+ than just the folks employed there, but from the people I know, they are the early adopters. Google likes to tout high adoption numbers, but their figures are murky; clouded by the inclusion of users of other Google apps like Gmail. How many people really use Google+? We may never know. But they have a lot of potential users.

The Business Case for Social Media

Most people look at these social networks as primarily targeted at consumers, using them for the personal benefit. But that doesn’t mean the companies don’t have a business focus. And while all of these products are free for you to use (although some offer premium versions), you should remember this advice:

If you are not paying for it, you’re not the customer; you’re the product being sold. – blue_beetle

Advertisers and marketers love the rich demographic data available as a result of our living out loud through social media. This helps them deliver highly targeted advertising that you are (theoretically) more inclined to find useful. And it gives advertisers the tools to hyper-refine the targeting of their messages. Instead of merely targeting camera enthusiasts they can target female Canon DSLR enthusiasts in the Los Angeles area. Hyper-targeting.

And though they were the punchline of my infographic,  Google stands to gain handsomely from all of this data. They reign supreme as King of Search. And as their other suite of applications grows, they gain further opportunities to aggregate, correlate, and repackage you to advertisers.

So WIIFM?

What’s in it for me? Why do I use these various social networks? I use them to make new connections, and strengthen existing ones. I also use them for my personal data collection, as I grapple with the concepts behind the quantified self and how to apply that data for positive change.

What about you? What do you get out of social media? What do you love (or hate) about these tools?

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The Correct Way to Hang the Toilet Paper

Having recently moved into a new house, expanding the size (and improving the quality) of the household by 100%, this is but one of the many essential decisions that we made. Yes, it’s the quintessential question — what is the correct way to hang a roll of toilet paper. 

Infographic source: CurrentConfig, who also has a PDF version suitable for printing, folding and hanging on a toilet roll (should you know of someone who needs illumination on the proper technique).

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April Fools

I’ve landed in Abu Dhabi, checked in and (for the moment) online! My body is thoroughly confused, and since I need to catch up on much needed sleep (and try to adjust to the 11-hour time change),  for today’s post I’m simply sharing a link to some of the best April Fools Day gags making the rounds on the Interwebs.

View Mashable’s Funniest April Fool’s Jokes

Once again, Google rocks it.

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Things Real People Don’t Say About Advertising

Things Real People Don’t Say About Advertising is a Tumblr-powered collection of cheesy stock photos poking fun at the world of advertising… and advertisers too-often disconnection with reality. It’s a breezy, easy site to scan, in much the same way as the Lolcats at I Can Has Cheezburger.

While it’s sure to make you smile, especially if you’ve been involved in advertising or even commercial web projects, TPDSAA has a very real point. Too often we miss the mark when trying to communicate. We spend too much time on minutiae, and make too many assumptions that “we” know what our audience wants because we think they are just like us.

We Are Not Our Audience

Whether “we” means an ad agency, design firm or an individual simply trying to stake their claim on the Internet, “we” are not the same as everyone else. In fact, everyone else is very different from us. We are too close to the subject to see it through the eyes of the average visitor.

Over and over I’ve heard anecdotes of people recruiting their mom as the ultimate usability tester. The assumption is, if mom gets it, everyone will. Honestly, this is not far from the truth. We need to interact. We need to be genuine. We need to ask — our visitors, employees, members or customers — what they really need and want. And then, we need to give it to them.

I’m not suggesting design by committee, or worse, design by community. There is still a need for vision and creativity. Our experience and knowledge can help create a user experience that delights. Doing so requires a combination of that know-how and a willingness to listen and adapt to genuinely serve the audience.

Check out TPDSAA. I guarantee you will find at least a few photos you’ll relate to. And if you’re in a position to influence user experience, think about how you can avoid ending up lampooned on TPDSAA.

Looking to improve user experience? Here’s two companies I recommend:

  • Adaptive Path provides a range of consulting services to help companies improve their user experience, as well as coordinating a series of events and conferences for user experience professionals.
  • Creative Good also provides consulting services for companies who want to improve the user experience, supplemented by councils — groups of peers sharing their knowledge and expertise. The annual GEL conference (Good Experience Live) draws a range of creatives in a format closer to TED than an typical conference.

Meantime, I’m thinking about how I can apply the humor of TPDSAA to the realm of knowledge management. Stay tuned…