Twitter is increasingly a popular way to connect with experts across a variety of fields. Finding the people you know is easy enough, but … [Read more...] about Knowledge Management on Twitter: Who to Follow
Customer Service, Social Networks and Fixing What’s Broken
It's easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service … [Read more...] about Customer Service, Social Networks and Fixing What’s Broken
Follow Friday: #CoWorkers
Follow Friday has been a long-standing meme on Twitter where users recommend people that their followers might also like. Today, I'm going … [Read more...] about Follow Friday: #CoWorkers
Happy 5th Birthday, Twitter
It's been five years since Twitter co-founder Jack Dorsey officially sent the first tweet. At the time, Twitter was a side project at … [Read more...] about Happy 5th Birthday, Twitter
Why Face to Face Still Matters in Social Media
Last month, I shared how face-to-face meetings still matter. You might assume that the realm of social media -- which by it's very … [Read more...] about Why Face to Face Still Matters in Social Media
Social Media and Knowledge Management
Social media is often cast as being at odds with enterprise initiatives such as knowledge management. There is a sense that as people … [Read more...] about Social Media and Knowledge Management
The Origin of Follow Friday
Follow Friday is a popular Twitter meme that has been around since early 2009. What is Follow Friday and how did it get started? And what … [Read more...] about The Origin of Follow Friday