It's easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service … [Read more...] about Customer Service, Social Networks and Fixing What’s Broken
social network
Face-to-Face Still Matters
Earlier today we wrapped up three consecutive days of video teleconferences to train five new knowledge managers. The trainees were located … [Read more...] about Face-to-Face Still Matters
Seth Godin Returns to Orange County
Seth Godin is coming to Orange County! Godin's twelve books -- all of them bestsellers -- deal with the post-industrial revolution, the way … [Read more...] about Seth Godin Returns to Orange County
Visualize Your Professional Network with InMaps
LinkedIn Labs has introduced InMaps - a visualization of your LinkedIn network. I first heard about InMaps via a Tweet from fellow #SMMOCer … [Read more...] about Visualize Your Professional Network with InMaps
If I Were The Boss…
Knowledge management (KM) can help transform an organization as people begin to connect, leveraging the best knowledge and expertise to … [Read more...] about If I Were The Boss…