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Jeff Hester

Poking around the intersection of KM and Social Media

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OCM

Customer Service, Social Networks and Fixing What’s Broken

April 25, 2013 by Jeff Hester 3 Comments

It's easy to pick on the cable company. Most of them are easy targets for derision. The services are overpriced and the customer service … [Read more...] about Customer Service, Social Networks and Fixing What’s Broken

Filed Under: Business, Social Media Tagged With: change management, customer service, Episode 11, Homeland, OCM, social network, social networking, Time Warner Cable, TWC, twitter, What's

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