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Jeff Hester

Poking around the intersection of KM and Social Media

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Business

The Man in the Arena

October 12, 2007 by Jeff Hester 2 Comments

Tech investor Yossi Vardi spoke recently at TechCrunch40. Vardi is perhaps best known for being the original investor in instant messaging … [Read more...] about The Man in the Arena

Filed Under: Business, Good things, Quotes, Web 2.0 Tagged With: Roosevelt quote

Google Mishandles Urchin

October 11, 2007 by Jeff Hester 2 Comments

Ars Technica has a great article on how Google dropped the ball with their 2005 acquisition of Urchin -- a web analytics company based in … [Read more...] about Google Mishandles Urchin

Filed Under: Business, FUBAR

Radiohead gives the finger to the big record labels

October 10, 2007 by Jeff Hester Leave a Comment

I've been a fan of the band Radiohead since discovering their 1997 release OK Computer. Their music treads territory well off the beaten … [Read more...] about Radiohead gives the finger to the big record labels

Filed Under: Business, Good things

Instant messaging at 35,000 feet

September 15, 2007 by Jeff Hester 2 Comments

Wall Street Journal's tech video blogger Andy Jordan tests Virgin America's new in-flight instant messaging service. No, you can't IM your … [Read more...] about Instant messaging at 35,000 feet

Filed Under: Business, Humor

Merlin Mann’s “Inbox Zero” talk at Google

July 26, 2007 by Jeff Hester Leave a Comment

Merlin Mann of 43folders presented a talk titled "Inbox Zero" at Google this past Monday. Inbox Zero echoes the bit literacy concepts … [Read more...] about Merlin Mann’s “Inbox Zero” talk at Google

Filed Under: Business, Good things, Knowledge Management, work

Sprint Customers: Complain and get fired

July 10, 2007 by Jeff Hester 16 Comments

Sprint Nextel has come up with an innovative approach to customer service: fire the "bad" customers. While many people advocate that … [Read more...] about Sprint Customers: Complain and get fired

Filed Under: Business

Does Social Software Have Fangs?

July 6, 2007 by Jeff Hester Leave a Comment

For those of us for those of us comfortable with blogs, wikis and forums, the collaborative benefits of social software are clear. Why then … [Read more...] about Does Social Software Have Fangs?

Filed Under: Business, Good things, Knowledge Management, Social Media

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