Sprint Nextel has come up with an innovative approach to customer service: fire the “bad” customers. While many people advocate that complaints are actually valuable, honest feedback that should be embraced, Sprint’s decided they would rather not deal with those problem customers. They sent out letters to 1,000 subscribers who complained just a little too much.
Gizmodo has a copy of the letter, in which Sprint explains that it’s apparent they “…are unable to meet your current wireless needs,” cancelling their outstanding balance and waiving any early termination fee. Customers will have until the end of July to find a new wireless carrier.
That’s one way to improve customer service — with a stick! I can just see the next review meeting. “Complaints have gone down 60%!” Duh.