As a rule, a website should be self-explanatory; no help required. However there are cases where your customers (I prefer that to "users") … [Read more...] about Help That Helps: Improving the User Experience
Poking around the intersection of KM and Social Media
As a rule, a website should be self-explanatory; no help required. However there are cases where your customers (I prefer that to "users") … [Read more...] about Help That Helps: Improving the User Experience