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Jeff Hester

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Help That Helps: Improving the User Experience

Help That Helps: Improving the User Experience

by Jeff Hester · Jan 20, 2011

As a rule, a website should be self-explanatory; no help required. However there are cases where your customers (I prefer that to “users”) will need your help. Introducing new concepts; changing the interaction; and explaining a complex system are all opportunities to either serve your customer or leave them hanging. In these cases, help should […]

Filed Under: design Tagged With: help, postaday2011, support, UI, usability, user experience, UX

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