Jeff Hester

Poking around the intersection of KM and Social Media

community

Social Media, Knowledge Management and Yahoo!

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At Fluor, knowledge management has always been centered around the community. KM-heads call them CoPs or ‘communities of practice.’ We call them simply knowledge communities. And these knowledge communities are the quintessential social media often touted as a Web 2.0 phenomena. Knowledge communities share many attributes with Web 2.0 sites like Flickr, Upcoming and del.icio.us […]

Blogs vs. Forums

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With blogs getting so much media attention these days, some people accustomed to forum-based communities are wondering if they’re missing the boat. Though blogs and forums are much the same from a mechanical perspective, they are worlds apart in application. What are those differences, and what are the implications for online communities such as BigBlueBall? […]