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What is Knowledge?

Earlier this week I suggested that sharing knowledge is a positive action that benefits both the person sharing and the recipient. Steve challenged that statement, and I felt that a proper response was necessary. I’m going to explain why (and when) knowledge sharing is a good thing, but I’m going to do so over a couple of posts.

what-is-knowledge.pngTo begin, I’ll start with a definition of knowledge. Epistemology, or the theory of knowledge, provides a well-accepted explanation that this diagram clarifies.

Simply put, knowledge is where truth and belief intersect.

In other words, for me to claim knowledge on an subject, it must be true, and I must believe it to be true. Of course, it’s possible that I might later learn that what I thought was true was, in fact, false. If such a case were ever to happen (hypothetically, of course), then you would say that I, in fact, did not possess knowledge on that subject. The same is true on a macro level. As we discover new truths about the world around us, previously held views are found to be false.

The three areas outside of the intersection should not be neglected. First, there are truths that we do not believe. We may not know enough to believe them to be true, or we may be skeptical of the reliability of proof. The second area, belief, contains what we either cannot know (i.e. does God exist?) or do not know, but personally believe.

The third area… I’ll go into more in my next post.

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Knowledge Hoarding

I ran across this rather disturbing quote on the web this morning:

“Knowledge is power. Knowledge shared is power lost.”

This is the very argument that keeps people from sharing knowledge — a fear that they will be giving up a portion of their power base. This irrational fear cripples people and prevents us from achieving far greater good.

What is reality? Knowledge is power, and knowledge shared is power multiplied! When I share my knowledge with you, you add your collective knowledge, experience and perspectives and do new things with it. I’m no less “powerful” because I haven’t lost the knowledge I shared. And together, we are much more powerful, able to accomplish more and innovate beyond what either of us could do alone.

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Blogs and Knowledge Management

One of the more interesting seminars I attended at KM World dealt with the opportunities to use blogging behind the firewall. Of course, blogs such as this one tend to ramble, but a well-focused, topical blog can provide two things that help employees deal with info glut: human filtering that gleans the really valuable nuggets from all of the information on a subject, and contextualizing that information with storytelling and personal perspective.

Blogs are easy to create, even easier to maintain, and can bridge the gap between adhoc communication such as email or instant messages, and structured knowledge stores.

This got me thinking. With all of the excellent tools on the market, many of which are free and/or open source, why not create an entire knowledge management system built using free components. Blogging software, forums, news and content management systems and RSS feeds could all become part of a KM package that even small companies or low-budget non-profit organizations could afford to implement.

What do you think? Am I out to lunch? In left field? Up a creek without a paddle? Let me know.