I’ve been directly involved in knowledge management — the science of collecting, sharing and leveraging knowledge — for nearly ten years, and indirectly much longer. Knowledge management, or more simply KM, is often unknown outside of the organizations who practice it. Sometimes KM is disguised with a different moniker — knowledge sharing, collaboration, team rooms, Enterprise 2.0 and so on. And among those who do practice KM, there is often a misperception that KM is a tool — a software solution.
The reality is that even after ten years of revolutionary KM, it’s still primarily about connecting people. Cutting through the digital noise and making a connection with that person whose expertise intersects with my need.
Now for the next ten years. How do you see knowledge sharing changing between now and the year 2020?